Incident Management Component Extension 2.0

Hi Gurus

We are facing some below while configuring the Incident management ,Component Extension (2.0). and done all configurations in SPRO

we are created 2 users

1) Reporting person (SAP_EHSM_HSS_INCIDENT_REPORTER)

2) Incident Manager ( SAP_EHSM_MASTER , SAP_EHSM_HSS_INCIDENT_MANAGER,SAP_EHSM_HSS_INCIDENT_NOTIFIED ).

Incident was created in the Reporting person (User ) and got the message " Incident created successfully and concern Incident Manger has been notified"

if we are checked in the Incident Manger work flow " In box" there is no Notifications found and even unable to edit the incident from Manger role also.

Cant able to change the status of Incident from " New" to "in process"

can you please guide me what kind of additional configurations are required to resolve the above issuse.

1) How to configure the linkage b/w two user reporting person to Incident Manager?

2) Which kind RFC Destinations to be defined?

please guide me

Thanks

Kevin